Thank you for purchasing software from CreatanTech.
We strive to deliver high-quality digital software products and provide excellent customer support.
Please read this Refund Policy carefully before making a purchase.
1. Digital Products
All products sold by CreatanTech are digital downloads, including but not limited to:
Point of Sale (POS) Software
Inventory Management Software
Billing Applications
Repair Shop Management Software
Software Modules
Digital Add-ons
Because our products are delivered electronically, refunds are subject to the conditions below.
2. Eligible Refund Requests
A refund may be approved in the following situations:
The software contains a verified technical issue that prevents its intended functionality, and our support team is unable to provide a solution.
The delivered product is significantly different from the product description or advertised features.
You were charged more than once for the same purchase (duplicate payment).
You accidentally purchased the same product multiple times.
The order was processed incorrectly due to a payment system error.
If your request meets the above conditions, we will review it carefully and process an eligible refund as soon as reasonably possible.
3. Non-Refundable Situations
Refunds will generally NOT be issued for:
Change of mind after purchase.
Purchasing the wrong product.
Failure to read the product description before purchase.
Lack of technical knowledge.
Failure to meet the server requirements listed on the product page.
Hosting or server configuration issues.
Conflicts caused by third-party plugins, modules, or modifications.
Custom modifications made by the customer or another developer.
Requests for new features.
Compatibility issues with unsupported third-party software.
Products that have been successfully downloaded, installed, and are functioning as described.
4. Before Requesting a Refund
We encourage customers to contact our support team before requesting a refund.
Most technical issues can be resolved quickly through troubleshooting and support.
5. Refund Request Period
Refund requests must be submitted within 14 days from the original purchase date.
Requests received after this period may not be eligible for a refund.
6. How to Request a Refund
To request a refund, please send us:
Your Order Number
Your registered email address
The product name
A detailed explanation of the issue
Any screenshots or error messages (if applicable)
Our support team may request additional information to investigate the issue.
7. Refund Processing
Once your request has been reviewed:
You will receive an email regarding the decision.
If approved, the refund will be processed using your original payment method.
The time required for the refunded amount to appear in your account depends on your payment provider or financial institution.
8. Chargebacks
Please contact us before initiating a chargeback through your bank or payment provider.
Most issues can be resolved much faster through our support team.
Fraudulent chargebacks may result in suspension of software licenses and future purchases.
9. Cancellation Policy
Since our products are delivered immediately after successful payment, orders generally cannot be cancelled once the download or license has been issued.
10. Changes to This Policy
CreatanTech reserves the right to update or modify this Refund Policy at any time.
Any updates will be published on this page with a revised effective date.
By purchasing our software, you acknowledge that you have read, understood, and agreed to this Refund Policy.
11. Contact Us
If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us: